Job Description

The role is to manage strategic enterprise accounts and drive long-term client engagement. This role focuses on customer retention, product adoption, training delivery, and identifying business expansion opportunities while collaborating closely with cross-functional teams.

Key Responsibilities:

• Serve as the primary relationship manager for key enterprise accounts, ensuring high customer satisfaction and long-term engagement 
• Conduct tailored product training sessions, workshops, and onboarding activities to improve platform utilization and customer experience 
• Partner with internal stakeholders to support account growth initiatives and identify upselling opportunities across solution offerings 
• Monitor client engagement metrics, gather customer feedback, and proactively implement retention strategies to minimize churn 
• Collaborate with product and commercial teams to share customer insights, contribute to knowledge resources, and enhance overall service delivery

Requirements:

• Background in managing long-term relationships with large-scale corporate clients within a software or solution-oriented business environment 
• Capability to lead user enablement sessions, advisory discussions, and client-facing demonstrations for business stakeholders 
• Understanding of customer engagement strategies focused on increasing platform adoption, client continuity, and business expansion opportunities 
• Strong coordination and problem-solving abilities with experience working alongside internal teams to enhance overall customer experience 
• Japanese skills: JLPT N3 or above
• English skills: business