Job Description

The role is about helping organizations enhance customer engagement by delivering CRM consulting solutions, supporting digital transformation initiatives, and guiding projects from business planning through successful solution adoption.

Key Responsibilities:

• Assess business operations and recommend CRM strategies that improve customer engagement and operational efficiency.
• Translate business needs into functional requirements and support solution design throughout the project lifecycle.
• Deliver Salesforce-based solutions, including configuration, implementation, testing, deployment, and post-launch support.
• Partner with stakeholders and project teams to ensure successful delivery and user adoption across enterprise environments.
• Contribute to business transformation initiatives by identifying opportunities for continuous process improvement.

Requirements:

• 2+ years of experience in CRM/CX consulting or Salesforce implementation projects.
• Proven ability to gather business requirements and translate them into effective Salesforce solutions.
• Strong understanding of sales, customer service, or contact center operations with excellent stakeholder communication skills.
• Japanese Skills: Native or JLPT N1
• English Skills: Business