Roles and Responsibilities:

  • Demonstrate ownership and responsibility in all assignments.
  • Identify and recommend changes/improvements to the process and infrastructure
  • Show adaptability and flexibility in work to suit business.
  • Providing 8X5 production support and available for escalations
  • Manage the utilization of Data Center facilities, including space, power and cooling
    infrastructure to ensure the Normal Operations of all Managed Compute Devices
  • Ethernet/Fiber Cabling or checking the Cable connectivity.
  • Unpack, unbox and inspect the equipment for physical damages before installation
    and make necessary arrangements for return for damage equipment.
  • Manage all Data Center Cabling, labelling and perform all Cabling in accordance
    with industry standard best practices.
  • Assist in Data Center space, power and cooling Capacity planning and forecasting
  • Hold experience Experience in UCS hardware for Compute, Tintri appliance, Some
    legacy NetApp and Avamar appliances.
  • Checking power status at site / device.
  • Looking at the LEDs to identify any alarms.
  • Escorting vendor during site visit
  • Racking / de-racking equipment or Decommissioning of any hardware.
  • Hardware Trouble shooting, upgrades or replacement.

Role Requirements:

  • Hands-on experience in Datacenter infrastructure including cable management,
    rack & stack, coordination with L2/L3 teams, deskside teams, facilities and
  • Experience in UCS hardware for Compute, Tintri appliance, Some legacy NetApp
    and Avamar appliances.
  • Experience in working within a Service environment and technical teams of IT
  • Experience in working on ITIL ticketing systems (Service Now), understand ITIL
  • Experience in representation in Change Advisory Board (CAB) meetings.
  • Experience in being able to highlight issues and solutions.
  • Mandatory experience in functioning ground level datacenter support
  • Should be ready to work on weekends and off hours as required.
  • Strong verbal/written communication skills.
  • Ability to interact with customers so as to ensure that the service is flexible,
    efficient and responsive.
  • Ability to work as part of a team.
  • Possess Network and server hardware skills.