Overview
Roles and Responsibilities:
- Demonstrate ownership and responsibility in all assignments.
- Identify and recommend changes/improvements to the process and infrastructure
design. - Show adaptability and flexibility in work to suit business.
- Providing 8X5 production support and available for escalations
- Manage the utilization of Data Center facilities, including space, power and cooling
infrastructure to ensure the Normal Operations of all Managed Compute Devices - Ethernet/Fiber Cabling or checking the Cable connectivity.
- Unpack, unbox and inspect the equipment for physical damages before installation
and make necessary arrangements for return for damage equipment. - Manage all Data Center Cabling, labelling and perform all Cabling in accordance
with industry standard best practices. - Assist in Data Center space, power and cooling Capacity planning and forecasting
- Hold experience Experience in UCS hardware for Compute, Tintri appliance, Some
legacy NetApp and Avamar appliances. - Checking power status at site / device.
- Looking at the LEDs to identify any alarms.
- Escorting vendor during site visit
- Racking / de-racking equipment or Decommissioning of any hardware.
- Hardware Trouble shooting, upgrades or replacement.
Role Requirements:
- Hands-on experience in Datacenter infrastructure including cable management,
rack & stack, coordination with L2/L3 teams, deskside teams, facilities and
vendors. - Experience in UCS hardware for Compute, Tintri appliance, Some legacy NetApp
and Avamar appliances. - Experience in working within a Service environment and technical teams of IT
experts. - Experience in working on ITIL ticketing systems (Service Now), understand ITIL
framework. - Experience in representation in Change Advisory Board (CAB) meetings.
- Experience in being able to highlight issues and solutions.
- Mandatory experience in functioning ground level datacenter support
- Should be ready to work on weekends and off hours as required.
- Strong verbal/written communication skills.
- Ability to interact with customers so as to ensure that the service is flexible,
efficient and responsive. - Ability to work as part of a team.
- Possess Network and server hardware skills.